Returns

Refund and Return Policy

Warranty Information
Most new products ship with a full manufacturer warranty. All warranty claims must be processed directly through the manufacturer. Other products come as-is with no warranty. All warranties are through the manufacturer and not Ace Tactical Armament A division of RADIXAZ ENTERPRISES L.L.C. , Inc. Please contact our sales department for more information.

Returns & Exchanges
All firearm sales are final once transferred, so please make sure you order the correct item. Once your firearm arrives at your transferring dealer, please inspect it thoroughly before completing the transfer paperwork. If there is any damage to the firearm, please contact us immediately and DO NOT complete the transfer paperwork. If you take delivery of the firearm and later find an issue, it will need to be sent back directly to the manufacturer for repairs. We will help you coordinate a claim if needed, but any warranty expenses will need to be worked out between you and the manufacturer directly. If the weapon is found to be defective while still at the dealer, we will get the weapon shipped back to us and do our best to replace the item, offer you an alternative, or issue a refund depending on availability.

If you have received a damaged or defective item, please contact us immediately for assistance. All other returns, exchanges, or cancellations are at our sole discretion and may be subject to a 30% restocking fee. When exchanging an item, if that item is no longer available then a refund will be issued. Refunds will not be issued until we have received the item.

If we erroneously sent you the wrong item, please accept our apology as we do our best to ensure accuracy. If this does happen, please contact us immediately so we can quickly correct this for you. If this is a firearm requiring a transfer, leave the weapon with the dealer and DO NOT TRANSFER it into your name. Once it has transferred, we cannot accept any returns or exchanges. All firearm sales are final once transferred.

Weapons

All sales are final

All returns must be coordinated with Ace Tactical Armament A division of RADIXAZ ENTERPRISES L.L.C. . Please contact customer service Send Email when exchanging an item, the new item will not be shipped until the old item is received.

Inventory and Availability
Our inventory changes rapidly. While we make every attempt to make sure the information on our website is correct, Ace Tactical Armament a division of RADIXAZ ENTERPRISES L.L.C. will not guarantee that titles, pictures, or descriptions on our site are error free. We reserve the right to cancel any order including but not limited to orders for items with errors in the price or description. In the event that an order is cancelled, we will not charge the customer and we will return funds in full if payment has been sent.

If you would like to purchase an item that is not currently in-stock, a 50% deposit is required to secure your order. This deposit is non-refundable unless the item ordered is discontinued or cannot be acquired. Deposits may be transferred to another item if the manufacturer is unable to deliver the product to us in a timely manner. In the event of order cancellation, a 15% restocking fee will apply.

If you would like a long gun and or hand gun not in stock, it needs to paid in full 100%

Some products may have extended delivery times. A deposit does not gaurantee the price for your order. In some instances we do need to adjust the price if the cost for the item has increased. You are encouraged to contact our sales department for an approximate delivery date. Refunds are at our sole discretion.

All special order deposits are non-refundable/non-transferable so please be sure the item you are purchasing is in fact the one you would like.

We do our best to keep our inventory as accurate as possible but unfortunately an item may get oversold. If we can secure that item in a timely manner we will notify you of the estimated shipping time. If the item is not available timely we will refund your order immediately. Please note, each bank is different as to how quickly your bank applies the funds back to your account. The refund could take anywhere from 2 to 7 business days to show on your account.

Questions: Please call 623-252-1385 or send an email Send Email